At Unique Wood Floors, we strive to deliver top-quality craftsmanship and a smooth experience throughout your wood floor installation. Our lead installers, all owner-operated specialists with over 10 years of on-site experience, work under the guidance of a Project Manager certified by the National Wood Flooring Association (NWFA) to ensure the highest industry standards. We encourage you to communicate any time-sensitive needs when scheduling, so we can make the necessary accommodations. During installation, our team arrives prepared to work efficiently while minimizing disruption to your daily routine. After installation, we’ll provide you with care and maintenance tips to keep your floors looking beautiful for years to come. For any questions or special requests, feel free to reach out to us!
BEFORE
To prepare for the installation remove or cover all furnishings, draperies, paintings, and other personal items. Contractor does not move any personal items unless prearranged with your Project Manager.
Solid and engineered hardwood will need to acclimate before install which may vary from two days to two weeks depending on the species of wood and time of year. During the acclimation period, it is the customer’s responsibility to ensure the environment is set at normal living conditions including temperature and humidity. We recommend the homeowner to open one box of the flooring prior to install to inspect the material for grading, variation, and gloss level.
DURING
During installation, please be prepared for some noise and disruption. While our dust containment systems help minimize debris, they cannot eliminate dust entirely. We recommend that homeowners be present on the first day to address any special requests.
The project timeframe will vary based on factors such as job size, site conditions, and the speed of the individual installer. If you have critical timing requirements, please communicate them in advance to ensure proper accommodations.
On the final day of installation, we recommend that homeowners be present for a walkthrough. Our installers will perform a basic vacuuming or sweeping to remove larger debris, but they do not conduct extensive dust cleaning or use floor cleaning products.
Payment is due immediately upon project completion. If you have any questions or concerns, feel free to contact your Project Manager during business hours.
AFTER
Upon completion of your project, please reach out to our store rep. We will be able to make a recommendation about the appropriate maintenance products for your specific flooring. After you have performed a thorough cleaning, it is time to apply felt pads on bottoms of furniture to minimize scratches. Place rugs or welcome mats in high traffic areas.
Your flooring installation – whether hardwood, engineered wood, or vinyl – carries a four-season warranty. If you discover an installation error or product defect please do reach out to our rep. Please note, flooring is design to be inspected from eye level while standing up. Imperfections which are undetectable while more than 5 feet away will not be considered errors or defects according to industry standard.
Variations in appearance for natural wood are normal and desirable in distinguishing them from synthetic products. Exposure to sunlight will cause light to heavy color change depending on wood species. Seasonal humidity changes will cause the wood to expand and contract. To balance this out, we highly encourage residences to maintain their home at 35-55% humidity for natural wood products.
Contact us today for a 100% risk free consultation or to order your new Unique Wood Floors!
REPAIRS
At Unique Wood Floors, we offer expert wood floor repair services to restore the beauty and functionality of your flooring. Whether it’s minor scratches, dents, or more extensive damage from water or wear, our experienced team can assess the issue and provide tailored solutions. Using top-quality materials and precise craftsmanship, we ensure your floors look as good as new while maintaining their durability. If you’re noticing signs of damage, don’t wait—reach out to us today for a consultation and let us bring your wood floors back to life.