Elegance Plyquet Luxury Vinyl Warranty

Original Manufacture Warranty
Luxury Vinyl Edition
Structure and Finish
Elegance Plyquet is the leading producer of high-quality factory finished flooring products. We
are proud to warranty to its original purchaser against defects in materials and workmanship in
the production of our product. Elegance Plyquet warrants all our products from warping,
cupping, or buckling when properly installed and maintained according to manufacturer’s
specifications.
Elegance Plyquet floors have been produced with great attention to ensure the best possible
quality and workmanship. The longevity of any floor covering is related to the proper
installation and the commitment to appropriate floor care and maintenance. It should be
realized that flooring reacts to change in the climate and surroundings and will change with
exposure to sunlight and other elements.
It is necessary that the product is installed indoors with room temperature kept between 55 to
100 degrees Fahrenheit for the duration of its lifespan. Surface temperature of SPC products
should be between -20 to 150 degrees Fahrenheit. Surface temperature of WPC products
should be between 32 to 100 degrees Fahrenheit. Failure to do so will result in a void of
warranty.
Elegance Plyquet warrants the original purchaser that the finish and wear layers of this series
will not wear through or separate from the floor within 25 years under normal residential
usage.
Warranty Service Instructions
You should immediately notify your authorized Elegance Plyquet dealer upon discovering the
defects. Products determined to have defect before installation may be returned at the
discretion of the dealer. The following items must be provided to qualify for a warranty claim:
– An original purchase invoices
– A description of the problem in the flooring report
– Supporting evidence such as but not limited to photos
What We Do
In the event there is a defect with your Elegant Plyquet floor, and we accept the claim under
this limited warranty. Elegance Plyquet will, at its option, authorize your dealer to repair or
replace the affected floor. If the installed floor style is no longer available, our authorized
dealer will replace the affected floor with a similar style of equal or lesser value. Replacement
flooring is not guaranteed to be an exact match of the original flooring in color or other natural
characteristics. The warranty does not cover associated labor costs such as installation and
uninstallation.
Claims Policy
We want you to be satisfied with the products you receive from us as we pride ourselves in
carrying only high-quality floor coverings. If you are unsatisfied with the claim’s decision of
Elegance Plyquet regarding the LVP flooring you have purchased from your dealer, there may
be a variety of reasons why this may be the case.
Our policy for handling these complaints is through an unbiased, third-party certified flooring
inspection. A certified flooring inspector may be retained with the National Institute of
Certified Floorcovering Inspector or National Wood Flooring Association. Upon the results of
the inspection, Elegance Plyquet will reimburse the cost of the inspection plus flooring if the
product is found to be inferior or defective and not in accordance with the standards of the
manufacturer or industry standards. Elegance Plyquet cannot be held responsible for improper
storage/handling after release from our warehouse including installation deficiencies,
environmental changes, and other natural causes found in the inspection.

Update 2024